Website privacy policy

Ovesco is a community interest company and is the ‘data controller’ under the General Data Protection Regulation 2016/679 (GDPR).

This Privacy Policy explains how we collect and store data through our website It outlines the rights and choices you have in relation to the personal data we hold and process.


How we collect data

When you send an email to us through our website or via our email address, we collect the information you give us such as your name, address and email address. We may also collect information during events, meetings and face-to-face contact. We store our information through a third-party internet service provider.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Consent to use your data and opt-out

When you provide information through our website, emails or other business interactions, we assume that you consent to our holding your contact data to communicate with you. You can opt out of this on every email you receive or by emailing


How do we use personal information?

We may use your data for the following purposes:

  • Provision and promotion of our project Communiheat
  • Maintaining accounts and records for the above project
  • To notify you that we have received communications from you.
  • To administer payments, accounting, auditing, billing and collection or support services in connection with the Communiheat project
  • Complying with our legal and regulatory obligations (such as record keeping obligations) and for insurance purposes
  • Communicating with you about our latest developments, news, events, products and services in connection with CommuniHeat.


When do we share personal data?

We may disclose your personal information if we are required by law to do or in the case of the need to defend our legal rights. We may also disclose details to our employees, insurers and subcontractors if required to do so to fulfil the services or products that you have requested from us. Beyond this, we never share your details with a third party without your consent.


How long will we keep your information for?

We keep your information as long as it is deemed useful for business purposes or until you request we no longer store it.


How do we secure your information?

We take steps to protect data against accidental loss to prevent unauthorised access, use, destruction or disclosure including use of password protection on any of our electronic systems or online data storage systems.

We use a third party provider to store our email lists that operated under a GDPR compliant Privacy Policy.


What rights do you have?

You have the following rights under the GDPR:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Rights concerning automated decision-making and profiling
    You have a right to see the information we hold about you
  • To access this you need to provide a request by email to, together with proof of identity
  • We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is obviously unfounded and/or is very complex


Right to erasure

  • You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
  • We will deal with your request free of charge and within 30 days but reserve the right to refuse to erase information that we are required to retain by law or regulation
  • To exercise your right to erasure please contact us by email to, together with proof of identity


Use of cookies

Use of cookies on our website is shown in the appendix to this Policy.


Updates and changes to our Privacy Policy

We may periodically update our Privacy Policy with changes taking place with immediate effect. We will publish any changes on the CommuniHeat website


Contact information

If you require any further information or would like to make requests relating to this Policy please contact our Privacy Compliance Officer at

Appendix – Use of Cookies on CommuniHeat Website as of December 2020.

Cookie Domain Description Duration Type
SERVERID This cookie is used to assign the user to a specific server, thus to provide a improved and faster server time. It remembers which server had delivered the last page on to the browser. It also helps in load balancing. session Necessary
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 1 years 11 months 28 days 23 hours 59 minutes Analytics
__cfduid The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. 29 days 23 hours 59 minutes Necessary

Surveys privacy policy

This policy refers to Ovesco CIC ( Our website address is:


Your privacy

CommuniHeat and Ovesco are committed to maintaining the trust of householders involved in this project. We are not in the business of selling, renting or trading email lists with other companies and third parties for marketing purposes and we never will be, except as stated below.


Personal information

Personal information refers to any information that may be used to identify you, such as; your name, address, email address or phone number.

We will share this information with the companies and individuals who are undertaking the surveys, namely Ovesco CIC, Forest Row Energy and the local Barcombe Energy Champions.

This information will be stored securely for 6 years in line with our contract for this project.


CommuniHeat project

We need to collect this household data from you for the wider CommuniHeat project which is to establish the energy use of a selection of houses in the Parish of Barcombe in order to model a masterplan of how the village can transition to net zero carbon.
Once the information is collected, it will be anonymized and passed to Buro Happold, one of our partners in the project, so they can undertake the computer modelling and the future simulation.



By agreeing to have your house surveyed and monitoring equipment installed, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy in future without notice, so please check back occasionally. If we change our Privacy Policy, we will publish the changes on this page.

For any questions or concerns, you can email us at or visit our Contact page.


Your rights under the data protection legislation

You have the following rights in respect of the information we process about you:

  • the right to access information held about you by making a subject access request in accordance with the Data Protection Legislation. We may charge a reasonable fee when a request is manifestly unfounded or excessive;
  • the right to request us to rectify personal information concerning you which is inaccurate or incomplete;
  • the right to request us to erase personal information concerning you (in certain conditions as set out in the Data Protection Legislation);
  • the right to object to the processing of your information by us as well as the right to request us to restrict the extent to which we process your personal information (both in certain conditions as set out in the Data Protection Legislation);
  • the right to data portability (in certain conditions out in the Data Protection Legislation);
  • the right to ask us not to process your personal information for marketing purposes. We will usually inform you (at the time of collecting information) if we intend to use your information for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information or at any time by contacting us;
  • right to know about any automated decision-making or profiling;
  • where you have provided your consent to us for us to process your personal information, you have the right to withdraw your consent by informing us; and
  • the right to lodge a complaint with the Information Commissioner’s Office in the UK.

The above rights may be exercised in accordance with data protection law.


Access to information

You have the right to request a copy of personal information that we hold about you under the Data Protection Legislation.

To do this, simply contact us at

Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed.

If you believe that any information we hold about you is incorrect or incomplete, please contact us at We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website:

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